Legal

Refunds

Draft, not yet in force. This page describes how the product is built to work and is waiting for legal review. It does not bind anyone until that review is done and this banner is gone.

Payments for Optestra are taken by Dodo Payments, our merchant of record. Refunds are issued through them, on the terms below.

Proposed policy [needs approval before launch]

• Subscriptions: if you ask within 14 days of your first payment on a plan, and you've used less than a quarter of that month's credits, we'll refund the payment in full.
• Top-ups: unspent top-up credits can be refunded within 14 days of purchase. Spent credits can't, because the work has been done. Top-up credits last 12 months.
• Our mistakes: if a run was charged because of a fault on our side, the credits are returned automatically, and a run that can't start because of us costs nothing. If we double-charge you, we refund it.
• Cancelling: you can cancel any time; it takes effect at the end of the period you've paid for, with no further charge.
• The law: where the law gives you a right to a refund or a cooling-off period, that applies whatever this page says.

How to ask

Email support@optestra.com from the address on your account with what you'd like refunded. Dodo Payments processes the refund to your original payment method; how long it takes to show depends on your bank.